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Operations

Communications Specialist

About IBC

Insurance Bureau of Canada (IBC) is the national industry association representing the vast majority of Canada's home, car and business insurance companies. We rely on the collective expertise of our members and leadership team to create policy positions, advocate for a competitive and sustainable market and influence meaningful change in the insurance industry. As advocates for the insurance industry and the people who depend upon it, we seek to understand the challenges facing Canadians, the industry and governments so we can proactively prepare for the future.

The Role

The Communications Specialist role ensures impacted audiences of IBC products are aware of changes in a timely manner and supports their operational inquiries. This role will mainly focus on Health Claims for Auto Insurance (HCAI) and communications related to the insurance users of this mandatory system. Additionally, this role will be responsible for producing all communication material and training resources housed on our website www.hcaiinfo.ca.

Duties & Responsibilities

  • Strategically plan and execute communication initiatives for users of the HCAI system, including those related to release management, business changes and improved user experience

  • Draft, produce and edit educational content, announcements, videos and other product artifacts

  • Assist in the development of presentation materials and facilitate learning sessions and customer engagement sessions as required

  • Support governance groups by creating presentation material, creating key messages and detailed meeting minute taking

  • Develop solid knowledge of HCAI application and training website

  • Assist with user support including both phone and email interactions

  • Review feedback in regards to training programs, educational website, and inquiries received to identify training gaps and opportunities

  • Ensure consistency in branding and style

Experience and Qualifications

  • Minimum of a College or Bachelor’s Degree in journalism, communications, public relations or related field

  • Minimum 7 years of related experience in corporate communications, copywriting, or technical writing

  • Excellent writing skills and demonstrated ability to write and edit/proofread communication content

  • Excellent presentation, listening and problem solving skills

  • Customer relations and service skills

  • Proficiency in Microsoft Office (excellence in PowerPoint preferred)

  • Time management and ability to manage multiple concurrent priorities

  • Ability to act on own initiative to follow through on activities unsupervised

  • Experience working in a collaborative team environment

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

IBC welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact Medina Kadija at MKadija@ibc.ca. IBC will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.